TERMS & CONDITIONS



By placing an order it is implied that you accept our terms and conditions as listed below:

PRICING

We reserve the right, without prior notice, to discontinue products or change specifications and prices on products. Prices always refer to one unit and are based on out Mexico City headquarters. Packaging is always included in our price; however if the customer requires specific packaging, they will be charged accordingly. Container pricing is available; please contact us for additional information.

LEAD TIMES

Production time is between 6 to 8 weeks for all collections. For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery.

FREIGHT

Collect by our partner currier unless otherwise stated on the order.

FREIGHT POLICY & DAMAGE CLAIMS

Title passes to the purchaser at the time the goods are picked up by the carrier in Mexico. All products are carefully packed and inspected prior to shipment. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods. We are not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.

RETURN AUTHORIZATION

No returns will be accepted without written consent from nono.
Unauthorized returns will be refused at the customer’s expense.

ORDER CANCELLATION

Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 30% restocking fee will be applied to any cancellations received after the order issue date.

TAXES

Clients are in any time in charge of dealing with the taxing when the products enter to his/her country.

CONTRACT/HOSPITALITY ORDERS

nono has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact us for contract quotes.

INTERNET POLICY

Dealer internet websites may neither advertise, nor in any way, display the nono name, logo, product images or any other proprietary company emblems or information without prior written consent from the company. Dealer websites may not display pricing on Limited Edition pieces, promotional offers, discounts or value statements (e.g. lowest price in town). Please contact us for further company guidelines on internet usage.

DISTRIBUTION POLICY

We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a region.

PRODUCT STANDARDS

Each design is hand crafted. While every effort is made to maintain uniformity, slight variations may occur.



TERMS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE